How much money does a person working in Customer Service and Call Center make in New York?
Average Yearly Salary
82,200 USD
( 6,850 USD monthly)
LOW
30,500
USDAVERAGE
82,200
USDHIGH
169,000
USD
All salary figures displayed here are
per yearexcept when noted otherwise.
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
A person working in Customer Service and Call Center in New York typically earns around 82,200 USD. Salaries range from 30,500 USD (lowest average) to 169,000 USD (highest average, actual maximum salary is higher).
Salary Variance
The provided figure represents the median compensation that encompasses housing, transportation, and other perks. The salaries within the Customer Service and Call Center domain in New York exhibit significant discrepancies across various professions. In case you seek information about the remuneration of a specific position, please refer to the salaries listed below for respective job titles.
Salaries for specific jobs
| Job Title | Average Salary |
| Customer Service and Call Center | |
| Account Representative | 48,600 USD |
| Account Service Representative | 50,500 USD |
| Business Support Specialist | 69,300 USD |
| Call Center Advisor | 54,100 USD |
| Call Center Duty Manager | 73,300 USD |
| Call Center Manager | 136,000 USD |
| Call Center Manager | 137,000 USD |
| Call Center Quality Analyst | 83,800 USD |
| Call Center Representative | 41,900 USD |
| Call Center Representative | 41,700 USD |
| Call Center Scheduler | 48,500 USD |
| Call Center Scheduling Manager | 70,200 USD |
| Call Center Supervisor | 54,000 USD |
| Call Center Team Leader | 71,800 USD |
| Call Center Technology Specialist | 80,500 USD |
| Chatbot Copywriter | 68,500 USD |
| Chatbot Deployment Specialist | 74,400 USD |
| Chatbot Marketing Specialist | 91,700 USD |
| Chief Customer Experience and Success Officer | 152,000 USD |
| Client Engagement Specialest | 72,500 USD |
| Client Executive | 53,900 USD |
| Client Liaison Officer | 39,300 USD |
| Client Relations Manager | 141,000 USD |
| Client Relationship Executive | 125,000 USD |
| Client Relationship Manager | 149,000 USD |
| Client Service Analyst | 79,900 USD |
| Client Service Representative | 41,600 USD |
| Client Strategy Specialist | 81,400 USD |
| Contracts Specialist | 67,100 USD |
| Customer Care Officer | 39,400 USD |
| Customer Care Representative | 41,600 USD |
| Customer Center Supervisor | 47,100 USD |
| Customer Experience Analyst | 50,100 USD |
| Customer Experience Manager | 143,000 USD |
| Customer Experience Specialist | 89,100 USD |
| Customer Feedback and Insights Analyst | 92,300 USD |
| Customer Fulfillment Specialist | 81,000 USD |
| Customer Insights Analyst | 84,900 USD |
| Customer Journey Analyst | 107,000 USD |
| Customer Problem Manager | 86,600 USD |
| Customer Relations Manager | 142,000 USD |
| Customer Relations Specialist | 84,000 USD |
| Customer Relationship Management Implementation Consultant | 130,000 USD |
| Customer Retention Specialist | 118,000 USD |
| Customer Sales Representative | 39,300 USD |
| Customer Sales Support | 40,800 USD |
| Customer Service Administration | 48,600 USD |
| Customer Service Advisor | 86,100 USD |
| Customer Service Agent | 39,200 USD |
| Customer Service Associate | 40,600 USD |
| Customer Service Coordinator | 46,900 USD |
| Customer Service Country Manager | 156,000 USD |
| Customer Service Executive | 99,700 USD |
| Customer Service Manager | 149,000 USD |
| Customer Service Manager | 144,000 USD |
| Customer Service Officer | 39,000 USD |
| Customer Service Operations Manager | 147,000 USD |
| Customer Service Quality Assurance Analyst | 130,000 USD |
| Customer Service Representative | 41,400 USD |
| Customer Service Sales Support | 37,500 USD |
| Customer Service Specialist | 39,000 USD |
| Customer Service Supervisor | 63,500 USD |
| Customer Service Team Leader | 92,800 USD |
| Customer Service Trainer | 76,100 USD |
| Customer Service Working Supervisor | 67,000 USD |
| Customer Solutions Representative | 87,200 USD |
| Customer Success Manager | 136,000 USD |
| Customer Success Specialist | 85,500 USD |
| Customer Support Agent | 38,900 USD |
| Dispute Resolution Specialist | 71,900 USD |
| Field Service Representative | 42,600 USD |
| Guest Relations Officer | 32,500 USD |
| Guest Service Agent | 33,800 USD |
| Inbound Call Center Representative | 38,400 USD |
| Inbound Sales Representative | 41,900 USD |
| Internet Banking Supervisor | 130,000 USD |
| Lead Administrator | 87,400 USD |
| Live Chat Agent | 49,000 USD |
| Logistics Coordinator | 46,500 USD |
| Onboarding Specialist | 82,800 USD |
| Operations Support Manager | 117,000 USD |
| Real Time Analyst | 77,700 USD |
| Regional Account Manager | 129,000 USD |
| Remote Customer Service Representative | 59,000 USD |
| Remote Customer Support Agent | 58,900 USD |
| Service Administrator | 67,100 USD |
| Service Delivery Manager | 142,000 USD |
| Service Writer | 34,800 USD |
| Social Media Customer Support Specialist | 78,900 USD |
| Sourcing Assistant | 28,800 USD |
| Telephone Operator | 32,100 USD |
| User Experience Researcher | 88,700 USD |
| Vendor Administration Specialist | 53,500 USD |
| Voice Of The Customer Analyst | 79,300 USD |
| Workforce Manager | 86,900 USD |
Customer Service and Call Center Jobs Pay Scale and Salaries in New York
Salary Structure and Pay Scale Comparison
5% of people earn
89,400 USD or more
10% of people earn
75,000 to 89,400 USD
20% of people earn
43,200 USD or less
65% of people earn
43,200 to 75,000 USD
30,500 USD |
77,400 USD |
169,000 USD |
Median Salary, maximum and minimum salary, minimum wage, starting salary, and the salary range
All salary figures displayed here are
per yearexcept when noted otherwise.
Salary Range, Minimum Wage, and Starting Salary
Salaries in Customer Service and Call Center in New York range from 30,500 USD (starting average salary) to 169,000 USD (maximum average salary, actual maximum is higher). To clarify, the number presented is not the legally mandated minimum wage. Rather, it represents the lowest figure reported in a salary survey that involved thousands of participants and professionals from across the entire country.
Median Salary
The median income in the field of Customer Service and Call Center is 77,400 USD, implying that half of the workforce in New York earns less than this figure, and the other half earns more. It represents the central value of salaries. As a rule of thumb, you would prefer to be part of the group earning above the median wage, situated on the right-hand side of the salary distribution chart.
Percentiles and Salary Scale
Two values that are highly correlated with the median are the 25th and 75th percentiles. By examining the salary distribution diagram, it is possible to determine that 25% of individuals employed in Customer Service and Call Center in New York earn less than 59,600 USD, while 75% of them earn more. Additionally, the diagram reveals that 75% of individuals earn less than 94,500 USD, while 25% earn more than that.
Pay Scale Structure
Data was regrouped into brackets to provide a better understanding of what salaries can be expected. This approach was deemed more accurate than relying solely on the average salary, as it offers greater insights into the distribution of salaries in the field of Customer Service and Call Center in New York. The analysis revealed that roughly 65% of all reported salaries fell within the range of 43,200 USD to 75,000 USD. Approximately 20% of salaries were below the 43,200 USD mark, while 10% ranged from 75,000 USD to 89,400 USD. Only 5% of individuals earned a gross salary of 89,400 USD or higher.
Salary Comparison by Years of Experience
How does a person's salary progress over time?
The experience level is the most important factor in determining the salary. Naturally, the more years of experience the higher the wage.
Generally speaking, employees in Customer Service and Call Center in New York having experience from two to five years earn on average 32% more than freshers and juniors across all industries and disciplines.
Professionals with experience of more than five years tend to earn on average 36% more than those with five years or less of work experience.
As you hit the ten years mark, the salary increases by 21% and an additional 14% for those who have crossed the 15 years mark.
Those figures are presented as guidelines only. The numbers become more significant if you consider one job title at a time.
Change in salary based on experience varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of many different jobs. To view accurate figures, choose a specific job title.
“ On average, a person's salary doubles their starting salary by the time they cross the 10 years* experience mark. ”
* Based on the average change in salary over time. Salary variations differ from person to person.
Salary Comparison By Education
How does the education level affect your salary?
Change in salary based on education varies drastically from one location to another and depends hugely on the career field as well. The data displayed here is the combined average of multiple jobs. To view accurate figures, choose a specific job title.
It is well known that higher education equals a bigger salary, but how much more money can a degree add to your income?
We compared the salaries of professionals at the same level but with different college degree levels across many jobs in Customer Service and Call Center in New York, below are our findings.
Workers with a certificate or diploma earn on average 17% more than their peers who only reached the high school level.
Employees who earned a Bachelor's Degree earn 24% more than those who only managed to attain a certificate or diploma.
Professionals who attained a Master's Degree are awarded salaries that are 29% more than those with a Bachelor's Degree.
Finally, PhD holders earn 23% more than Master's Degree holders on average while doing the same job.
Is a Master's degree or an MBA worth it? Should you pursue higher education?
A Master's degree program or any post-graduate program in United States costs anywhere from 39,600 USD to 119,000 USD and lasts approximately two years. That is quite an investment.
Employees can't expect any salary increases during the study period, assuming they already have a job. In most cases, a salary review is conducted once education is completed and the degree has been attained.
Many people pursue higher education as a tactic to switch to a higher-paying job. The numbers seem to support this tactic. The average increase in compensation while changing jobs is approximately 10% more than the customary salary increment.
The decision really depends on the situation and experience among many other factors. Putting all variables aside, if a person can afford the costs of higher education then the return on investment is definitely worth it. Degree costs can be recovered roughly in a year or so.
Salary and Compensation Comparison By Gender / Customer Service and Call Center / New York
Though gender should not have an effect on pay, in reality, it does. So who gets paid more: men or women? In the field of Customer Service and Call Center in United States, the average difference between the salary of male and female employees is 6%.
| Male | 70,500 USD | |
| Female | -6% | 66,600 USD |
Percentage increase and decrease are relative to the previous value
Salary Comparison By Gender in United States for all Careers
Average Annual Salary Increment Percentage / Customer Service and Call Center / New York
How much are annual salary increments in New York for individuals working in Customer Service and Call Center? How often do employees get salary raises?
Professionals working in Customer Service and Call Center in United States are likely to observe a salary increase of approximately % every months. The national average annual increment for all professions combined is 8% granted to employees every 16 months.
The figures provided here are averages of numbers. Those figures should be taken as general guidelines. Salary increments will vary from person to person and depend on many factors, but your performance and contribution to the success of the organization remain the most important factors in determining how much and how often you will be granted a raise.
United States / All Professions
The term Annual Salary Increase usually refers to the increase in 12 calendar month period, but because it is rare that people get their salaries reviewed exactly on the one-year mark, it is more meaningful to know the frequency and the rate at the time of the increase.
How to calculate the salary increment percentage?
The annual salary Increase in a calendar year (12 months) can be easily calculated as follows: Annual Salary Increase = Increase Rate x 12 / Increase Frequency
“The average salary increase in one year (12 months) in United States is 6%.”
Worldwide Salary Raises: All Countries and All Jobs
Salary Packages and Schemes
Not all compensation increases are reflected directly in the salary. Some companies offer upgraded packages to their staff instead of cash money. The figures displayed here account only for direct increments to the base salary.
Bonus and Incentive Rates / Customer Service and Call Center / United States
How much and how often are bonuses being awarded?
100% of surveyed staff in Customer Service and Call Center reported that they haven't received any bonuses or incentives in the previous year while % said that they received at least one form of monetary bonus.
Those who got bonuses reported rates ranging from % to % of their annual salary.
| Received Bonus | % | |
| No Bonus | 100% |
Types of Bonuses Considered
Individual Performance-Based Bonuses
The most standard form of bonus, where the employee is awarded based on their exceptional performance.
Company Performance Bonuses
Occasionally, some companies like to celebrate excess earnings and profits with their staff collectively in the form of bonuses that are granted to everyone. The amount of the bonus will probably be different from person to person depending on their role within the organization.
Goal-Based Bonuses
Granted upon achieving an important goal or milestone.
Holiday / End of Year Bonuses
These types of bonuses are given without a reason and usually resemble an appreciation token.
Bonuses Are Not Commissions!
People tend to confuse bonuses with commissions. A commission is a prefixed rate at which someone gets paid for items sold or deals completed while a bonus is in most cases arbitrary and unplanned.
What makes a position worthy of good bonuses and a high salary?
The main two types of jobs | |
| Revenue Generators | Supporting Cast |
Employees that are directly involved in generating revenue or profit for the organization. Their field of expertise usually matches the type of business. | Employees that support and facilitate the work of revenue generators. Their expertise is usually different from that of the core business operations. |
Example: | Example: |
Revenue generators usually get more and higher bonuses, higher salaries, and more frequent salary increments. The reason is quite simple: it is easier to quantify your value to the company in monetary terms when you participate in revenue generation.
“Try to work for companies where your skills can generate revenue. We can't all generate revenue and that's perfectly fine.”
Bonus Comparison by Seniority Level
Top management personnel and senior employees naturally exhibit higher bonus rates and frequencies than juniors. This is very predictable due to the inherent responsibilities of being higher in the hierarchy. People in top positions can easily get double or triple bonus rates than employees down the pyramid.
Hourly Average Wage / Customer Service and Call Center / New York
40 USD per hour
The average hourly wage (pay per hour) in Customer Service and Call Center in New York is 40 USD.This is the rate they get paid for every worked hour.
Hourly Wage = Annual Salary / ( 52 x 5 x 8 )
About The Hourly Pay Rate
The hourly wage is the salary paid in one worked hour. Usually, jobs are classified into two categories: salaried jobs and hourly jobs. Salaried jobs pay a fixed amount regardless of the hours worked. Hourly jobs pay per worked hour. To convert salary into hourly wage the above formula is used (assuming 5 working days in a week and 8 working hours per day which is the standard for most jobs). The hourly wage calculation may differ slightly depending on the worked hours per week and the annual vacation allowance. The figures mentioned above are good approximations and are considered to be the standard. One major difference between salaried employees and hourly paid employees is overtime eligibility. Salaried employees are usually exempt from overtime as opposed to hourly paid staff.
What is the minimum hourly rate of pay?
The minimum pay rate per hour for people working in Customer Service and Call Center in New York is 15 USD. This is the minimum as per the gathered data in the salary survey not the minimum hourly rate mandated by law.
Salary Comparison By City
| City | Average Salary |
| New York | 87,700 USD |
Government vs Private Sector Salary Comparison
Where can you get paid more, working in a private company or the government? The difference between the public or government sector salaries and the private sector salaries in United States is 5% on average across all career fields.
| Private Sector | 92,800 USD | |
| Public Sector | +5% | 97,500 USD |
Percentage increase and decrease are relative to the previous value
Salary Statistics and Calculation Guide
What is considered to be a good and competitive salary in Customer Service and Call Center in New York?
A good and competitive compensation would range anywhere between 77,400 USD and 94,500 USD. This is a very rough estimate. Experience and education play a very huge part in the final earnings.
Gross Salary (before tax) and Net Salary (after tax)
All salary and compensation figures displayed here are gross salary figures, that is the salary before tax deductions. Because taxes may differ across sectors and locations, it is difficult to accurately calculate the net salary after tax for every career.
Base / Basic Salary
The base salary for jobs in Customer Service and Call Center in New York ranges from 30,500 USD to 59,600 USD. The base salary depends on many factors including experience and education. It is not easy to provide a figure with very little information, so take this range with a grain of salt.
What is the difference between the median and the average salary?
Both are indicators. If your salary is higher than both the average and the median then you are doing very well. If your salary is lower than both, then many people earn more than you and there is plenty of room for improvement. If your wage is between the average and the median, then things can be a bit complicated. We wrote a guide to explain all about the different scenarios. How to compare your salary
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