/61reviews
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- Type
- telecommunications companies, ISP offices
Phone number
(888)406-70...— show
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- Working hours
Sun
12:00—5:00PM
Mon
10:00AM—8:00PM
Tue
10:00AM—8:00PM
Wed
10:00AM—8:00PM
Thu
10:00AM—8:00PM
Fri
10:00AM—8:00PM
Sat
10:00AM—8:00PM
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spectrum.com
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Reviews about Spectrum Store in Ithaca
2.4
/ 61 reviews and105 ratings
Rating is formed based on customer reviews, ratings and telephone surveys.
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Dave R.
December 27, 2022, 11:18 pm
We have switched our 3phones toSpectrum and are very happy. Grant atthe store was SUPER helpful. Really great.
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Company's official reply
December 27, 2022, 11:45 pm
Thank you for taking the time toshare your experience and provide feedback. Ifyou need direct support, want toask aquestion orprovide additional feedback, please contact uson Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) orvisit our customer Community (https://community.spectrum.net).
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SAM H.
December 22, 2022, 12:34 am
It ismy worset experience atall today atIthaca store Iwent tomake areplacement for mySIM card ittakes from meone hour and half 4or 5people working over their donothing one girl just staring atme onther isplaying games one his phone the rest going around them self the bad things isBrian eslinger isvery rude tome Make itevery difficult tome hewast mytime for nothing Ijust need toreplace mySIM card and every one their refusing and rude Ithinke thies should beclosed for ever Brian gave mevery bad experience… – show
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Company's official reply
December 22, 2022, 12:44 am
We are sorry tohear wedidn’t meet your expectations and apologize for any poor experience. Ifyou need direct support, want toask aquestion orprovide additional feedback, please contact uson Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) orvisit our customer Community (https://community.spectrum.net).
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Loren J.
October 9, 2022, 11:06 pm
Pretty terrible service, and pretty terrible internet. 10/10wouldn't recommend.
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Company's official reply
October 10, 2022, 11:24 pm
We are sorry tohear wedidn’t meet your expectations and apologize for any poor experience. Ifyou need direct support, want toask aquestion orprovide additional feedback, please contact uson Facebook (facebook.com/spectrum), Twitter (https://twitter.com/Ask_Spectrum) orvisit our customer Community (https://community.spectrum.net).
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Lisa B.
August 30, 2022, 6:24 pm
There prices are way tohigh and they don't listen toanything aperson says
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Kevin L.
August 24, 2022, 1:48 am
The worst customer service ever. Ifyou need internetl, you should try Verizon first!
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Rebecca S.
August 21, 2022, 11:16 pm
When Itell you Idespise this company, that isan absolute understatement. Iwanted toscream atthe people inthe line tonot buy into the bsspecials theyrun. Went from paying alittle over $100amonth to$236and counting!! After all their bssurcharges and outages, I've finally had enough. Please doyourself afavor, ifthis isthe only internet option inyour area ONLY get the Ultra pack. Donot get anything more oranything less. For the price Iwas paying, Icould have had all the streaming services and still would have paid less amonth. Which iswhat I've finally done. Idon't know whatever happened tothe lawsuit about the price gouging and slowing down connections but this isone shady company that Ireally wish Ididn't need for internet. Nothing but problems and extra charges. Next they'll start charging asign infee…smh… – show
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Melody M.
August 12, 2022, 10:28 pm
We had such alovely time withMr. Brian— Idon’t think I’ve ever had such awonderful and fun experience ata telco. Hewas sohelpful and kind, and also had some amazing stories totell while wewere waiting for the phones tobe setup. Thank you somuch!!
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Yuchun Z.
August 6, 2022, 7:26 pm
The staff did not help atall. Iordered aWi-Fi router yesterday but they have nothing for mewhen Icame tostore. The staff isrude and unfriendly, yelling atme.
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Susan M.
July 24, 2022, 5:08 am
The guy atthe store inIthaca didn't load all the contacs from one phone tothe new phone. The phone toanothet. I'm going back toVerzion.
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Justin F.
July 3, 2022, 1:29 pm
Worse then going totheDMV. Went into ask ifI left mycredit card there. They seemed annoyed about myrequest then told methey would look when they got time. 20minutes later Ijust left. Thanks for the help!
Update…went into pay mybill.. the pay machine was yet again broken. One cashier was open but did not take cash. Why should ittake 30to 40minutes topay abill. And futher more why can't the keep the pay machine working. Aren't they inthe tec space! God forbid Ishould need t
o replace mymodem…that surely will bea nightmare. Get ittogether spectrum for real!!… – show00
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Angela P.
June 20, 2022, 2:15 am
literally the worst service ihave ever experienced inmy life. they forgot toinclude two cables that ineeded, soi scheduled atechnician visit. waited over two hours for them toshowup, then was informed after calling that the appointment had been rescheduled for tomorrow without myknowledge, ona day that ihave towork. it’s been aweek and istill have nointernet. ifthere was any other option inthis town noone would use this service.
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Zach F.
June 18, 2022, 7:45 pm
The customer service rep that weworked with was very unfriendly and after the group infront ofus left the store when wewent upto the desk rudely told usto goback and sit down and wait.
Also asa company absolutely hate spectrum. Put them constantly goes down, but it's the only local option, sowe're stuck withit. Ialso hate that spectrum isconstantly sending the ads tobuy more services— Ihave nointerest inTV service and never will especially not for their awful prices.
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Jack P.
March 23, 2022, 1:36 am
Picked upmodem and router needed at2nd house inIthaca,NY.
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word t.
February 12, 2022, 1:35 am
Worst place ever they canceled myline without mypermission then said Ineed tobuy anew phone don’t come here gothe version right next tothem
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kevin s.
February 6, 2022, 5:19 pm
Way overpriced. Especially with nofiber optics!
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Jade G.
January 25, 2022, 10:08 pm
Really disappointed inhow Iwas treated bythe customer service team. Wish there was aneasier way toget tech support and through kinder people. Monopolies are abad idea
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Gusto T.
December 18, 2021, 1:35 am
Brutally slow customer service. Then itwas better
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Deejay S.
December 9, 2021, 5:17 am
Seem very helpful very good customer service
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NYSOMA k.
December 4, 2021, 12:30 am
My husband and Ihad ahighly positive experience atthe Spectrum Ithaca, NYstore. Both the manager, Tabitha, and clerk, Melanie, were highly responsive, friendly, efficient, and persistent aswe switched our mobile service from AT&T toSpectrum (no easy feat!). Additionally they provided respectful customer service toother customers, going out oftheir way totry and resolve issues. Greatjob, Tabitha and Melanie!
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Caroline F.
November 18, 2021, 8:48 pm
Hideously poor customer service, completely unjustifiable surcharges, random price gouging, and average tomediocre intnernet/tv/phone service. I've had the distinct displeasure ofhaving nochoice but touse Spectrum for the years I've lived inIthaca and ifthere was asingle other internet provider inthe area that individuals could access, Iwould have switched the first time mybill went upwith noexplanation. When Itried toadjust myservices over the phone with arepresentative, she took THIRTY MINUTES ofmy time trying toconvince meto sign onfor other services, constantly repeating the Progressive Insurance slogan of“the more you bundle the more you save,” even after multiple repetitions of“no thank you Iam not interested inkeeping the service I'm trying todrop, nor amI interested inadding another service.”
I have been patronized inperson bystore employees about mycell phone provider and station inlife, again berated for what felt like aneternity because Ididn't want tosign upfor Spectrum mobile. Iwould sooner get rid ofmy cell phone altogether than sign upfor Spectrum mobile. The Spectrum model ofhaving monopoly over internet services inan area and taking that power asa license tofinancially and verbally accost and punish their customers isa genuinely evilMO. Every money saving “offer” has atime and money eating downside when itexpires, asovernight your monthly price skyrockets and employees will deploy every tactic totry and make adjusting your services asfrustrating and difficult aspossible. Every good looking deal will turn into afinancial drain that you wish you could escape. Every positive review onthis site, Istrongly suspect, iscreated byan engagement bot tocorrect the sheer number of1—2star reviews this establishment deservedly received from dissatisfied customers. Avoid ifpossible.
… – show00
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Average rating- 2.4based on61 reviews and105 ratings
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