Call Center Sales Activation Rep - $20 per Hour Plus Incentives at Spectrum | The Muse (2024)

• Actively and consistently supports all efforts to simplify and enhance the customer experience.
• Effectively activate Charter Products and Services to existing customers by way of inbound, or outbound, dialing system in accordance with company standards and policies.
• Guide customers through the mobile activation or internet utilization process while operating various tools and applications.
• Upsell additional product and services to existing customers by identifying and maximizing opportunities.
• Remain knowledgeable and up to date on all current Spectrum products and services.
• Facilitate customer escalations to immediate leadership for proper support and next steps.
• Effectively troubleshoot issues regarding customer accounts, product misplacement, or technical difficulties.
• Meet required targets and key performance indicators set forth by the business to include calls per day, upsell of new prospects, and product activation.
• Assist and instruct customers by utilizing different channels of communication.
• Responsible for documenting and sharing best practices within team.
• Perform other duties as assigned.

REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge

• Ability to read, write, speak, and understand English.
• Ability to prioritize, organize, and multitask effectively.
• Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch, and effectively close sales.
• Ability to use personal computer & multiple software applications.
• Ability to work independently and in a group environment.
• Ability to effectively address/resolve customer complaints and issues.
• Ability to work while seated for prolonged periods of time, taking/dialing back-to-back calls.
• Knowledge of office procedures and Company policies
• Knowledge of service troubleshootin

Required Education
High School Diploma or equivalent

Required Related Work Experience and Number of Years
Customer Service or Sales Experience - 2+

PREFERRED QUALIFICATIONS
Preferred Skills/Abilities and Knowledge

• Ability to maintain confidentiality.
• Ability to solve problems while working under pressure.
• Knowledge of the cable/telephony industry - products and services
• Knowledge of all four lines of business (Cable, Internet, Voice, Mobile)
• Knowledge of Residential product information, packaging, pricing, and current offers

WORKING CONDITIONS
Office environment

Flexible work environment

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CSU126 2024-34603 2024

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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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